 Delivery Policies
Tri-City Sales, Inc. provides local in-home delivery
on appliance and electronic orders.
A. Standard in-home delivery of new unit. Standard
delivery refers to first and second floor deliveries
for buildings or residences without elevator access.
B. Removal of an existing, disconnected unit on a
one-for-one basis. Boxes will be cut and placed for
disposal at the customers discretion.
C. Normal installation of electrical appliances to
existing fittings. Installation refers to washers
and electric dryers (non-stackable - non-frontloading),
freestanding electric ranges and refrigerators connected
to existing standard services (excluding refrigerator
water hookup). We DO NOT INSTALL THE ANTI-TIP BRACKET
ON FREESTANDING RANGES. We will be happy to install
the Bracket as a separate service call.
The following may apply to your delivery:
Standard deliveries will be done for a fee of $49.00
and $75.00 for professional equipment.
Removal of the old unit will not be performed if it is laden with grease,
oil, or pests of any type. We cannot remove products
which contain, or have contained, biohazard waste
of any type. We cannot be held responsible for damage
caused by removal of old appliances. C. We reserve
the right not to attempt any delivery that will cause
damage to property or injury to our delivery personnel.
ADDITIONAL CONDITIONS
1. Specific days have been designated for each town.
Your purchase will be delivered only on the days specified
for your town.
2. For purchases over 30 days old, please call at
least 10 business days before delivery so that we
can assure the availability of your products.
3. Within 24 hours of your delivery date, you will
be notified of an approximate delivery time.
4. We require a 48 hour notice of any changes to your
sales order prior to delivery.
5. Payment for products must be made before delivery.
You may pay by Master Card, Visa or Discover, or mail
us a personal or certified check.
6. The customer must allow safe access to the site.
All obstacles and impediments must be cleared before
delivery. All walkways must be clear of any debris,
snow, ice and furniture, or other hazards.
7. The customer, or an agent authorized by the customer,
must sign for all products. Products will NOT be left
without a signature.
DAMAGES
Damages to a product or delivery site MUST be noted
on your invoice at the time of delivery. All claims
will be settled fairly. ALL MERCHANDISE MUST BE UNCRATED
AND INSPECTED UPON DELIVERY. PLEASE INSPECT YOUR PRODUCTS
THOROUGHLY. DAMAGE CLAIMS WILL NOT BE PROCESSED AFTER
THE TIME OF DELIVERY.
REDELIVERIES
Should a customer not be home to accept a scheduled
delivery, a $49.00 redelivery fee will be assessed.
PLEASE BE HOME.
CUSTOMER RESPONSIBILITY
The customer is responsible for all hardwired connections.
This includes gas lines, built-in electrical, as well
as icemaker connections. We cannot be deemed responsible
for any PRE-EXISTING, old or faulty connections. It
is the customer's responsibility to measure any doorways,
hallways, or stairwells. We cannot alter or change any
doors, trims or moldings to your home or common areas.
Merchandise that does not fit into your home may be
returned for a 20% restocking fee and a $49.00 redelivery
fee. Please be advised that product dimensions do change.
Please measure your purchase carefully.
CANCELLATION AND REFUND POLICY
Refunds will be issued on all stock items prior to
delivery or pickup. Refunds will be issued by crediting
the card on which you paid, or by check. Checks are
issued on Fridays.
Click here to print our Delivery and Return Policies.
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