Store Policies and Conditions of Use

Welcome to Tri-City Sales, Inc. (Family owned and operated since 1923 ) where you'll find the area's largest selection of appliances and electronics. Our interactive showroom and knowledgeable staff create the ideal setting for an inspiring and informative shopping experience. Guaranteed lowest prices and express delivery make us the best choice in home appliances and electronics. Our professional delivery staff ensures the highest quality of service.

Product Returns

APPLIANCES: Any appliance order, except custom or special orders, can be changed up to 48 hours prior to the day of delivery at no cost to the customer. Delivered items may be exchanged within 5 business days for a 30% restocking fee and a $59.00 redelivery fee if they are in good working order with the original packaging.

Clearance Merchandise and Floor Models

All clearance items must be picked up or delivered within 7 days from the date of purchase. All items are sold AS IS. ALL SALES ARE FINAL, NO RETURNS, NO REFUNDS, and NO LAYAWAYS. NO EXCEPTIONS. DEFECTIVE ITEMS will be EXCHANGED if it has been determined that a product is defective. PLEASE INSPECT THE PRODUCT THOROUGHLY.

Delivery Policies

Tri-City Sales, Inc. provides local in-home delivery on appliance and electronic orders.

A. Standard in-home delivery of new unit. Standard delivery refers to first and second floor deliveries for buildings or residences without elevator access.

B. Removal of an existing, disconnected unit on a one-for-one basis. Boxes will be cut and placed for disposal at the customers discretion.

C. Normal installation of electrical appliances to existing fittings. Installation refers to washers and electric dryers (non-stackable - non-frontloading), freestanding electric ranges and refrigerators connected to existing standard services (excluding refrigerator water hookup). We DO NOT INSTALL THE ANTI-TIP BRACKET ON FREESTANDING RANGES. We will be happy to install the Bracket as a separate service call.

The following may apply to your delivery:

Standard deliveries will be done for a fee of $59.00 and a little more for professional equipment.

Removal of the old unit will not be performed if it is laden with grease, oil, or pests of any type. We cannot remove products which contain, or have contained, biohazard waste of any type. We cannot be held responsible for damage caused by removal of old appliances. We reserve the right not to attempt any delivery that will cause damage to property or injury to our delivery personnel.

ADDITIONAL CONDITIONS

1. Specific days have been designated for each town. Your purchase will be delivered only on the days specified for your town.

2. For purchases over 30 days old, please call at least 10 business days before delivery so that we can assure the availability of your products.

3. Within 24 hours of your delivery date, you will be notified of an approximate delivery time.

4. We require a 48 hour notice of any changes to your sales order prior to delivery.

5. Payment for products must be made before delivery. You may pay by Master Card, Visa or Discover, or mail us a personal or certified check.

6. The customer must allow safe access to the site. All obstacles and impediments must be cleared before delivery. All walkways must be clear of any debris, snow, ice and furniture, or other hazards.

7. The customer, or an agent authorized by the customer, must sign for all products. Products will NOT be left without a signature.

DAMAGES

Damages to a product or delivery site MUST be noted on your invoice at the time of delivery. All claims will be settled fairly. ALL MERCHANDISE MUST BE UNCRATED AND INSPECTED UPON DELIVERY. PLEASE INSPECT YOUR PRODUCTS THOROUGHLY. DAMAGE CLAIMS WILL NOT BE PROCESSED AFTER THE TIME OF DELIVERY.

REDELIVERIES

Should a customer not be home to accept a scheduled delivery, a $59.00 redelivery fee will be assessed. PLEASE BE HOME.

CUSTOMER RESPONSIBILITY

The customer is responsible for all hard wired connections. This includes gas lines, built-in electrical, as well as icemaker connections. We cannot be deemed responsible for any PRE-EXISTING, old or faulty connections. It is the customer's responsibility to measure any doorways, hallways, or stairwells. We cannot alter or change any doors, trims or moldings to your home or common areas. Merchandise that does not fit into your home may be returned for a 30% restocking fee and a $59.00 redelivery fee. Please be advised that product dimensions do change. Please measure your purchase carefully.

CANCELLATION AND REFUND POLICY

Refunds will be issued on all stock items prior to delivery or pickup. Refunds will be issued by crediting the card on which you paid, or by check. Checks are issued on Fridays.

License and Site Access

Tri-City Sales grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tri-City Sales and Retailer Web Services LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Tri-City Sales and Retailer Web Services LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tri-City Sales and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Tri-City Sales's name or trademarks without the express written consent of Tri-City Sales. Any unauthorized use terminates the permission or license granted by Tri-City Sales. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Tri-City Sales so long as the link does not portray Tri-City Sales, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Tri-City Sales logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Tri-City Sales and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of Loss

All items purchased from Tri-City Sales are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Cardholder Agreement

When you make purchases from Tri-City Sales using your major credit card, you agree to honor the terms and conditions of your cardholder agreement. Tri-City Sales is not responsible for items lost in shipping (see "Risk of Loss")

Product Descriptions

Tri-City Sales and its affiliates attempt to be as accurate as possible. However, Tri-City Sales does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Tri-City Sales itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY Tri-City Sales ON AN "AS IS" AND "AS AVAILABLE" BASIS. Tri-City Sales MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Tri-City Sales DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Tri-City Sales DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Tri-City Sales ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Tri-City Sales WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting Tri-City Sales, you agree that the laws of the state of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Tri-City Sales, Retailer Web Services LLC, or its affiliates.

Disputes

Any dispute relating in any way to your visit to Tri-City Sales or to products you purchase through Tri-City Sales shall be submitted to confidential arbitration in Phoenix, Arizona, except that, to the extent you have in any manner violated or threatened to violate Tri-City Sales's or Retailer Web Services LLC's intellectual property rights, Tri-City Sales or Retailer Web Services LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Arizona, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Modification, and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Trademarks

Tri-City Sales and other Tri-City Sales graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Tri-City Sales or its affiliates in the U.S. and/or other countries. Tri-City Sales trademarks and trade dress may not be used in connection with any product or service that is not Tri-City Sales, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tri-City Sales. All other trademarks not owned by Tri-City Sales or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tri-City Sales or its affiliates.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Retailer Web Services LLC, Tri-City Sales or its content suppliers and is protected by United States and international copyright laws.  The compilation of all content on this site is the exclusive property of Tri-City Sales and protected by U.S. and international copyright laws. All software used on this site is the property of Retailer Web Services LLC, a limited liability company formed under the laws of the state of Arizona and is protected by United States and international copyright laws.

COPYRIGHT COMPLAINTS

Tri-City Sales and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

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