Tri City Sales Reviews

Brian patiently assisted with our purchase of a new clothes dryer. The delivery was prompt and professional and we can now get back to doing laundry and getting clothes dry on a single cycle. Thank you.

Betsy Rooks 9/12/2024

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I purchased an under the counter subzero. Julie was great to work with. She communicated and called the factory (our unit was on back order). Jay did the install and was awesome! Fast, efficient and personable. Definitely recommend them for your appliances.

Lynn Rivenburgh 9/6/2024

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Our fridge died and being the summer we needed one ASAP. A few appliance stores told us 10-14 days for delivery. Tri-City delivered and set up within a few hours of purchase. Excellent customer service and salesman went above and beyond. We will back for more appliance purchases. Highly recommend.

Robin Kozma 8/20/2024

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Worked with Brian on selecting and ordering a new dishwasher. He was great to work with and very knowledgeable. We then ran into some construction delays and didn't install the unit for a little while, when we finally got around to it we discovered a missing piece. Without any hassle at all Brian got us a replacement part despite the time lapse.

Jamison Kissh 8/14/2024

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Last week we purchased a fridge from Tri-City-Sales. Julie was very helpful — found an option that is a perfect fit for our space, with the minimal, non-nonsense features that we were looking for. The price was great, and the delivery crew was too. They carefully fit the fridge through a tight door and took the old one away. I guess that might be standard, but they did it with a smile.

Lynn Waller 7/28/2024

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Julie was awesome and so patient! She wasn’t pushy either! She got back to me right away as well. The delivery team was so amazing as well.

carmelina valentine 7/27/2024

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Cathy is awesome!! She found the washer I needed and had the whole process wrapped up in minutes. Set up delivery for 2 days later all over the phone. The price beat all the big box stores as well!

Didi Langell 7/16/2024

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We purchased 5 pieces for our new kitchen with Brian in the Tri City Salem store. We are very pleased with Brian’s knowledge of all the products to help us make a decision on what would work best for us.

colleen napoli 6/22/2024

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So, it was time to Buy a New Dishwasher. What did I Do?? I called Try-City Sales. This is My 3rd Major Appliance Purchase from them. Always Professional, Very Informative and Share their Knowledge with Customers on Making the Right Choice. Cathy was EXTREMELY Helpful. Very Pleasent to Talk to and in fact, She remembered me from My Previous Purchases and I thought that was Great!! I LOVE TRY-CITY SALES & WILL ALWAYS BE A REPETE CUSTOMER!!

Raymond Carrier 6/23/2024

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Jeff Surette 6/21/2024

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We have used Tri-city for years on several projects. Staff is professional and knowledgeable. Delivery was smooth great products competitive pricing and service A++ Highly recommend Brian and Tr-iCity.

laura pica 6/19/2024

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Desperate old lady in need of a refrigerator. Tri City was understanding, sympathetic, and had a fridge delivered the next day. The service was wonderful from beginning too end with Eric and Ariel helping us too install and get the fridge up and running. What very kind men. Thank you Tri City.

Linda Teahen 6/19/2024

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This is my third appliance purchase with Tri-City. My first was to purchase all new appliances for a kitchen renovation, and then worked with them when I needed a new washing machine, and most recently a new dryer. Brian was able to help me select a dryer that would fit my needs quickly & easily over the phone, and coordinate a delivery and installation by a plumber for the very next day. The team was prompt with delivery, courteous and the plumber was efficient. The whole experience was easy, stress free and wrapped up in under 24 hours!

Tara McGoff 5/14/2024

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Brian has been so helpful with all of our orders. He makes ordering quick and seamless. Always there to answer any questions. The best!

Bianca Faysal 5/2/2024

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I needed a refrigerator asap and I was able to buy one through the website and a phone call to the Salem store and Brian was very responsive and quick, the new fridge will Be there Saturday when I am home. Tri city will Also take the old one away, I have always been very happy with the service from Tri city sales and Brian made the whole process easy!!!

D H 5/2/2024

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I started shopping my appliances not knowing the project date. I worked with Cathy and she was helpful and patient throughout the entire process. She listened and was helpful with my choices, and also responsive and patient with necessary changes and the rebate paperwork process. Thanks to TriCity and Cathy!

Karen Diamond 4/29/2024

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I was having a horrible experience through Home Depot after they attempted and failed to deliver a new washing machine three separate times each time with a different issue. I was able to cancel that order and Julie worked with me to see how quickly we would be able to get a delivery set up. Tri-city was able to deliver the appliance at a similar price the next business day and had no issues at all with the delivery and installation. We should have come here first. They definitely care about the customer and we will definitely be using them for appliances in the future!

Julia Power 3/20/2024

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We recently purchased our third major appliance from Tri City in Salem and have been pleased every single time- they also have absolutely the best, most responsive service department I’ve ever dealt with. Highly recommend and thank you!

Patricia Rubenstein 3/14/2024

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Just a wonderful experience, can's say enough working with Kathy then with their GM Charles Hurley who went above and beyond to help us. Thank you so much ! Ralph & Diane

ralph benedetti 2/23/2024

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We had a great experience with tri city sales of Ipswich, Cathy Distefano did a wonderful job explaining all our options for all new appliances for a new kitchen. She took the time to show us everything, explain features and coordinate the delivery of the items. The delivery team was amazing, they gave us the time window of between 10-2 and they showed up promptly at 10! (rare these days) and they were very professional and tidy and also moved one of our heavier refrigerators to the basement and removed the old one. great experience with tri city sales Ipswich. Best, Justin and Barbara Clark

justin clark 2/1/2024

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Great sales team. They are welcoming, knowledgeable and most helpful in selecting the right appliance for your situation. They had a broad selection of dishwashers. And they let us bring in a selection of glassware and dinnerware to test in various models. Inventory seemed excellent. And our order was ready in just a day or two. And we have already been contacted by their installer. We found their installation and removal package to be fair and accommodating for our needs.

Jay Burrill 1/24/2024

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Richard Lewin 12/22/2023

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Great customer service is why I buy all my appliances at Tri - City Sales. We recently bought a dish washer that sat in the box at my house for over a month. We just unboxed it and noticed a dent in the door. I reached out to Matt and got a response right away. They will be replacing the stainless on the door no questions asked.

Jeannie Kessel 1/17/2024

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So happy I went to Tri-City! I have an older home, with a narrow entry into my basement, and I needed a new washing machine that would fit through this limited space. MICHAEL MARINO, from Tri-City, reviewed my photos, took measurements and discussed with delivery men. They felt that washer I chose would fit and it was delivered today. The delivery guys were awesome, understood the issue and got that machine in perfectly! Thank you to Michael Marino for making a very anxious situation work! Shout out to the delivery men for making my day! Julie too, for helping on my choice! Also, previously bought a washer from big box store, they assured me it would fit, and it did not. Not an easy return. Will be a Tri-City customer from now on!!

J Doobie 12/7/2023

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I have been helped by Chuck twice for new dishwashers and he is amazing. His knowledge and customer service skills are absolutely outstanding. I thought after buying the first one I would be done, but then we moved to a different house and I needed another one. I didn’t hesitate to come back to Tri-City. I will certainly go back there again when my next appliance need arises. Their prices are very reasonable. Even the install fee doesn’t differ much from Lowe’s.

Joshua MacDonald 11/17/2023

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Julie Kramer was able to find a replacement for our old Miele dishwasher that would accept the same size panels and kept us informed throughout the process. It was installed by Steve Lipsky who did a great job of installing the new and hauling out the old which required getting it up over a short, but steep hill. Julie also solved a misunderstanding about Subzero refrigerator drawers that we thought had been ordered through Clarke and had not been. She paid attention to every detail.

Jan Taggart 9/28/2023

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There is no amount of thanks that will be enough for what you have done for me and my family, but I promise I will speak of your honesty and dedication, This is dream come true for me for finding a legit account manager like you ma'am. Always available to answer even the most trivial request, always in a professional manner. Without a doubt, An expert in Forex & Crypto trading and also proven to be trustworthy and reliable. I was able to earn 9,200$ with as little as $900. paid off my debts and now my business is going well. Contact Mrs Anita Ephraim for a trade section now i assure you too will testify thank you. WhatsApp:+1 224 208 8320 E-mail:anitaephraim44@gmail.com

Iv Small 10/4/2023

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Great overall experience! Cathy D. was so helpful and friendly, great and fast communication. I felt like a priority; she listened to my need for a quick delivery and made it happen. Delivery team was quick and efficient, guys were experienced and professional. Would highly recommend Tri-City for great pricing, excellent service and quick delivery.

Kristin Force 9/23/2023

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excellent customer service great products and prices. I'll never go to the Big stores again.

Jannel Poole 9/17/2022

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Kerri from Tri-city was such a big help! Very knowledgeable! We were very happy to have purchased our appliances at Tri-City !!

Sheila Trioli Lishner 8/25/2023

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Tri-City Sales is the best! From the moment I walked in, Julie was attentive, helpful and knowledgeable. She offered me options for that fit my needs and my budget for my kitchen, explaining the features and functionality of each appliance. Julie was responsive to me with any request; questions, specification sheets and shipping details. This is my go-to place, and my third time buying appliances here. Every time, I was extremely happy with the quality, pricing and service!

Deb Healey 9/2/2023

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Kerri was wonderfully helpful in selecting the right appliances for us. Let us apply the tax free savings early.

Charles Van Auken 8/12/2023

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Our refrigerator died so started our shopping TCS. Once we started we decided to update everything so we bought a new kitchen suite from TCS. Super helpful, low pressure and very knowledgeable salesman, Matt Hurley. Things were delivered and removed neat and cleanly with couresous techs. I would recommend over big box as we made a mistake on one appliance ( all our fault in picking the correct size, despite being questioned !! ) they could not have been more helpful in getting us the right size appliance. Getting to us as quick as possible. We had done some online shopping but after working with Matt we saw no reason to visit the big box places. Super positive buying experience. Highly recommend !!

John Manning 7/21/2023

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KoalaMusicnet 7/14/2023

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Needed a new refrigerator and was helped by Julie and Carol in ordering a new one. Everyone was knowledgeable and helpful including the delivery team. I would definitely go to Tri-City Sales again over any of the chain stores.

Joe R 6/1/2023

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Great place to go for any and every outdoor or indoor appliances!! The staff are GreY also.

Billy Hallahan 6/14/2023

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Tri-City has been my go to appliance store for 40 years. Can't be beat! Salespeople are actually knowledgeable on what they sell. Highly recommended.

Ron Smoller 8/5/2022

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Many choices for fridges in my size. Good price, and helpful staff.

Jean Saunders 9/20/2022

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Very helpful people. Not pushy at all.

Ellen S. 2/13/2023

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Eric Powers 2/18/2023

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Good

Ana Vasquez 5/10/2023

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Joe Gallant came to troubleshoot my washing machine under my service contract. He updated on when he'd arrive and was very efficient and professional in resolving my issue. Thank you Tri-City and Joe!

Susan Dolhun 5/28/2023

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This was my first time purchasing appliances and Tri-City was the most helpful and had the best prices around. Our sales rep, Cathy D. was super nice, friendly and understood exactly what we were looking for, so she was very helpful & informative. The owner, Rick, was a super nice guy. Will definitely be going back there for my next home. Big thank you to the team over there!

Tyler Cameron 4/24/2023

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We had a great experience with Tri-City Sales in Salem during our kitchen renovation. We needed a stove, dishwasher and overhead microwave, which Julie Kramer helped us with. Julie was so very helpful and very knowledgeable and always there for us when we had questions. When we received our stove, the door was scratched. I called Julie and she responded very quickly and arranged for a service call. Julie also helped us select a mini fridge while we underwent our kitchen renovation. She spent the time looking for one that would work for us. Barbara from the service department was great to deal with. She was also very responsive and helpful. The service technician was very helpful and knowledgeable. Caesar came to replace our door and while he was here, he happily answered all our questions we had about our new appliances. It is a pleasure to have a company be so welcoming and available to their customers even after the sale.

Donna 4/17/2023

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🙏🏿

Ivan Pina 3/25/2023

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The staff is super knowledgeable and helpful and prices are super reasonable. Don't waste your time trying to chase down an employee at home Depot that won't know anything about the product anyway; you won't regret making the switch! We bought our entire kitchen of appliances here and we couldn't be happier. The delivery and installation was top notch as well!

Rachele V (Chely) 3/1/2023

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Eric Powers 2/18/2023

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Susan Kummins 1/4/2023

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New dishwasher delivered quickly, installed well and priced correctly. What more could you want from an appliance store?

Rick Bingham 12/18/2022

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Very helpful people. Not pushy at all.

Ellen S. 2/14/2023

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The floor staff were friendly and knowledgeable. The process of buying new appliances was fast and easy. My wife and I really appreciated this because we had our sleeping baby with us. We got in and out without her waking up. Finally, the prices were excellent. In fact, they were so good I would come back just because of their prices and huge selection.

Robert Logan 2/17/2023

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Incredibly happy with Tri-City from beginning to end. We needed to replace every appliance in my mother's new home. They helped us in our selection, when we needed to make (several) changes and the men who moved everything in and out, were outstanding!

Lindsey Singleton 12/15/2022

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A special thank you to Julie and the delivery crew at Tri City Sales. It's been a long wait but our new replacement wall ovens are installed and Harry did a great job getting them up and running! Can't thank Tri City for helping us through this process. Julie knows her business! Purchased a lot of appliances over many years and this project went flawlessly. Many thanks!

Debra Ball 11/28/2022

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I had a really good experience At tri-city-sales in Ipswich. I worked with Chuck over a series of days and he was great! He was extremely knowledgeable, patient and friendly 😆 while I continued to do my own research on different brands for our kitchen Reno. His speedy reply to my many emails was much appreciated. You just don’t always get that great level of customer service these days and I sure do every time I shop here! Thank you!

Jessica Ash 9/25/2022

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excellent customer service great products and prices. I'll never go to the Big stores again.

Jannel Poole 9/17/2022

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Julie and Judy are the dynamic duo that helped my family and I purchase a stove this morning. The salesperson helped answer all of our questions from beginning to end and set us up with delivery and removal.

Bobby Conlon 9/19/2022

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Many choices for fridges in my size. Good price, and helpful staff.

Jean Saunders 9/20/2022

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Recently purchased a refrigerator from TriCity with help from associate Julie Kramer. Julie was informative, knowledgeable, and personable. She was helpful in every part of the process from selection of the refrigerator to scheduling the delivery. I will happily return to TriCity for future purchases.

walter lyons 8/16/2022

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Cathy is an incredible asset to the company, Tri City Sales (Ipswich location). I purchased a new stove through her nearly 2 years ago and when I had a problem with it, she worked with me to get it replaced quickly and efficiently. So, fast forward to yesterday when it became clear that I was going to need a new refrigerator. I immediately thought of Kathy and hoped she was still employed at Tri City Sales so I went there and happily found her. Her patience is remarkable. She takes the time to know what you are looking for, shows you the many varied options available and allows for the thinking process to take it’s course. She is a no pressure person who wants to make sure you are going to be satisfied with your purchase. Tri City Sales and Cathy provide old fashion service. They are reliable, reputable and there for their customers when they are needed. I will continue to shop there for all my appliance needs.

Ruth Stellatella 8/17/2022

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Kerri made the process of buying a new washer and dryer seamless. She was extremely knowledgeable and friendly from the get go.Highly recommend going to see Kerri at Tri CitySales if you're looking for a new appliance.

Colette Hennessey 8/21/2022

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Julie Kramer was very helpful and knowledgeable in answering all our questions about induction ranges, convection ovens, and Air Fryers. All the latest models were available in their showroom. My wife and I were very pleased and highly recommend Tri-City Sales.

David Lumsden 7/22/2022

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Tri-City has been my go to appliance store for 40 years. Can't be beat! Salespeople are actually knowledgeable on what they sell. Highly recommended.

Ron Smoller 8/6/2022

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Kathy is an incredible asset to the company, Tri City Sales (Ipswich location). I purchased a new stove through her nearly 2 years ago and when I had a problem with it, she worked with me to get it replaced quickly and efficiently. So, fast forward to yesterday when it became clear that I was going to need a new refrigerator. I immediately thought of Kathy and hoped she was still employed at Tri City Sales so I went there and happily found her. Her patience is remarkable. She takes the time to know what you are looking for, shows you the many varied options available and allows for the thinking process to take it’s course. She is a no pressure person who wants to make sure you are going to be satisfied with your purchase. Even though the price was higher at Tri City for the same refrigerator at Lowes, , I purchased it because of Kathy and the service she and the company provide. A wonderfully reputable company with a proven record.

Ruth Stellatella 8/9/2022

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Got a stack washer and dryer, great customer service

Bruce Mahar 6/21/2022

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The BEST Charlie and the crew are great to deal with. They go up and beyond for you. Even after you drive them nuts with a million questions. lolThanx for my new GE fridge.JJ Ipswich Auto

Mike Wright 6/17/2022

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I was shopping for all new appliances for a total kitchen overhaul and was given Cathy’s information as a contact. She was SO incredibly helpful! I didn’t have time to come in and she was able to assist me via email, checking specs for me and suggesting alternatives to appliances that would work better with my budget or my timeline if my original item was on backorder. I got everything in time for installation, she even recommended people to install who were wonderful as well, and when one of my appliances turned out to have an issue, she was able to get it taken care of within the week! I could not be more impressed with her service. I will recommend her to anyone looking for appliances.

Rebecca Boudreau 7/6/2022

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The product is great! It was delivered quickly. The delivery men were helpful, friendly, and very efficient. I have no complaints!

Kate Dollin 7/16/2022

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I needed a new refrigerator ASAP due to a total failure on our existing one. Cathy was so helpful on the phone and by email, providing me with recommendations and feedback on available models, and ensuring fast delivery. I am very grateful for her professionalism and assistance as well as speedy communication. Thanks so much!

Kimberley Haley 7/19/2022

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Kerri was very helpful and responsive during the pandemic delays of appliances.

Christine Harker 7/19/2022

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I was not sure the washer dryer tower/stack would find in our laundry room. Cathy in sales worked with me extremely well. I have no previous purchases here, this was my first. I 100% would buy here again. Cathy’s overall attitude and wanting to get it right was awesome. No chance i would get that at Lowe’s Or any big time chain. She did a lot of problem solving to make sure this would fit through the door and under a vent as we needed. It’s in!! Just fit. Can’t wait to hook it up this week. Thanks so much for the extra effort!!

T Ryan 6/12/2022

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I've been shopping here my entire life and I've never had a bad experience, from appliances to air conditioners. The reps are knowledgeable and helpful. They make it easy to 'keep it local'.

Beth O'Grady 6/7/2022

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Kerri at Tri-City Sales Appliances in Ipswich was terrific. We purchased a dishwasher a few years ago from them and were pleased with the service and knowledge of Tri-City sales. So when we needed all new appliances for our new house I called them again and although I knew generally which appliances I wanted she gave me some additional options to consider. She was cost conscious and provided information on current promotions and rebates to get me all the 5 major appliances as cheap as or cheaper than any of the big box stores or local competition (they price match anyway). It feels good to support a local community business especially who have employees like Kerri who care about their customers.

Victor Gangi 6/7/2022

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Excellent service and and experience.

Susan Solomon 5/18/2022

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Peter Lavita 6/7/2022

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I worked with Brian at Tri-city and I had a dishwasher purchased and installed in 2 days! It was nothing short of a miracle. I was on deadline to get my house on the market! Thanks Brian!

Kelly Zeiner 5/2/2022

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Julie Kramer helped me pick out my appliances. I was very happy with her. She’s a credit to your business. Very helpful,& nice to work with.

Nana Gail 5/5/2022

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Julie is the BEST ! The team for delivery, installation also great !In less than 24 hours I was good to go !Soooo happy ! Thank you !

Linda Arcese 4/20/2022

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Julie and her team are exceptional! Julie got us the exact fridge we were looking for & we were in and out in a flash.The delivery team was amazing. They were earlier than the delivery window. They were efficient and nice and cleaned up after themselves. They really took their time to make sure everything was perfect. I wish I could have them for every delivery I’ll ever need.I’ll never go anywhere else for an appliance.

Colleen Kennedy 4/24/2022

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Mike was thoughtful and a real expert. Thank you!

Anthony Piccione 3/5/2022

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Bought a new KitchenAid range. Julie was amazing. Best on the north shore. Highly recommend.

Jamie Lampert 2/22/2022

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Kerri and the staff at Tri City sales were amazing!! They were honest, accurate and very l knowledgeable about their inventory. I had a beautiful refrigerator in my home three days later after a 2 week runaround from other sources!!! The delivery team was so quick and they also knew their products. I will definitely go here again and again.

Jacki 2/21/2022

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Mike Mariono was AWESOME!!!!!!!!!!!!!!!! He helped me determine what type of refrigerator that would best fit my needs/measurements. I was very impressed with his style and knowledge, much needed when purchasing something like a refrigerator. I told Mike I had been without a fridge for weeks, he said "we can't have that". He had my new refrigerator at my house less than twenty-four hours from our phone call.I will never do a box store again, will call Mike for all my future needs. I am a MA real estate broker and will also advise any clients that are in need to go to Tri-City, best experience!! Thanks Mike!

William Mazzola 4/1/2021

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The customer service is outstanding. They are very invested in meeting the customer’s needs. Something you will never find shopping online.

Michele Wood 4/8/2021

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I was in dire need of a new stove. Julie KramerWas a tremendous help, and it was only a matter of a couple of weeks that my stove was delivered. They have their own warehouse, and I had picked out my stove from the picture shown. It’s beautiful! The one thing I did learn was that there is no point in going anywhere else to look for this, because they have everything you need right in the store or their own warehouse. Everyone there was very cordial and wonderful to me, explaining everything. Highly recommend Tri City to my friends and family.

Maureen Hatch 2/4/2022

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Kerri was amazing in helping us from start to finish. Due to COVID, there were so many obstacles and delays and she was amazing in helping us through the process. Not only did she help us make sound decisions on our kitchen appliances but her customer service was top notch. She is confident and knows the product lines. I love everything Kerri recommended to us and I am so happy with our new kitchen!

Christina Prinzivalli 1/25/2022

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Great people made our purchase a simple trouble free experience

Ernest Iannone 1/15/2022

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Great optio s. Competitively prices. Service is excellent ... attentive and knowledgeable. Quick ti make things right if there is an issue.I'll do business with them again.

Donald Wood 1/10/2022

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Excellent customer service! We were able to get a dryer in half the time it would take to get from Home Depot, without the additional hidden charges and hassles. Installation was exactly on time and the crew wore masks, and were very helpful. Thank you. Shop local!

four paws acupuncture 1/4/2022

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Bought a fridge with hopes of installation before Thanksgiving. Tri-City delivered! Delivery crew did a great job being extremely careful with the very tight tolerances our doorway offered them. Every step of the process took place as expected. Fridge in stock. Delivery on this day of the week. Phone call to confirm delivery window the day before. Delivery shows up at the beginning of the delivery window. Old fridge and all packing materials removed. Was a great experience. Would recommend. Will do business with them again.

Ken C. 12/24/2021

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Wonderful customer service. I had the pleasure to work with Julie and everything was taken care of in time. I received the refrigerator as planned. I highly recommend over the big stores that keep you waiting for months. Thank you Tri City Sales.

Suela Ibraj 12/20/2021

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Tri-City-Sales is my go to place for all appliances because I am sure to find top quality appliances at competitive prices and mostly I can count on getting professional advice and excellent customer service. Cathy DiStefano has been my go to sales person who has provided such service. Thank you to Try-City-Sales!

GoPro case Marshall 12/9/2021

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Give these people a go before the big box stores. I needed an optional part for my Samsung range, the manufacturer couldn't get it until January, Tri-City had it in stock and got it from the warehouse in two days. It would have been one day if it wasn't immediately before Thanksgiving. Very friendly and helpful staff. We went to their Ipswich showroom, they have a lot more choice than places like Lowes and Best Buy. Same price too, for what I needed.

Chris Hann 11/24/2021

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Amazing experience, Thank you Chuck and Michael

Adam Heart 11/30/2021

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Charlie was very helpful in assisting with information about gas ranges and inventory available.

Bob Pellegrini 9/18/2021

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Great experience buying a new refrigerator with Cathy DiStephano. She was so helpful in answering all of my questions and setting up delivery. We will be back to work with Cathy when we need another appliance.

Steven Ross 10/8/2021

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I Highly recommended Julie Kramer at Tri-City Sales Salem. She was able to order and have our appliances delivered in 5 days. We were stuck when another company we ordered from after a month told us another 4 month for delivery, we canceled with them and we a very happy we did. Julie knows her stuff and she is Highly recommended.

Clifford Cook 10/8/2021

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We recently purchased a fridge and stove from tri city and what could have been a disastrous experience was completely avoided thanks to Mike. He went above and beyond to help replace the dead fridge and to make sure that a comparable fridge was delivered within a timely manner. We can’t thank him enough especially since this was done on his day off.

Dawn-Marie Johnson 9/4/2021

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Cathy at Tri City in Ipswich is great. We bought an oven from her last fall, and she helped us figure out what we wanted, and we love it. My 15 yo washing machine was giving off a burning smell, and the door wasn't closing properly - so I called Cathy. Bought it on Sunday, guys are delivering it today (Tuesday!). She kept me up to date on availability and odd questions I asked. I love buying local, and from a woman to boot! Great local business, very customer friendly and they match prices to the big stores. Gotta go, the delivery guys are here!

Michele Delfino 8/4/2021

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I had Julie Kramer as a sales person she was great. Very helpful . Took her time with me. Every one there is very nice .I just go there to buy my appliances.Very happy with Tri city sales.

denise mackay 8/14/2021

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Great selection of appliances. In the price range of many budgets. Ask for Kathy! Super friendly, knowledgeable, no pressure sales.

Brendan 8/22/2021

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I recently bought 4 new appliances for my kitchen. Cathy was very helpful helping me pick out appliances that matched in finish and also fit my particular needs. All installations were very professionally done and Cathy’s follow up and help was extraordinary ! I will return and recommend Tri City to friends and family.

Carol Haynes 7/8/2021

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Tri City Sales was incredible to work with. I worked with Kerri and she was very communicative and informative about the appliances that I was looking at. The delivery drivers were wonderful as well, polite and very helpful. If you are looking for one appliance or several, I would suggest stopping by their showroom. They have displays and a lot of information to help you make your decision. I have worked with other appliance companies, but this, by far, was my best experience ever. I will purchase any future appliances from Tri City Sales. They have a customer for life! Thank you so much!

EQUESTRIAN SHOP 7/22/2021

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Not only did I have a fantastic salesperson , Julie Kramer, who got me the stove I wanted at a great price, and my delivery men were awesome and set it up quickly and efficiently and removed the old one without a hitch.I have purchased many appliances from TriCity over at least 40 years and always come back. I had the Arthur Greenbaum (may he rest in eternal peace) and now have found another great person to go to. Working on getting a refrigerator now.

Madeline Stark 7/2/2021

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Julie did an great job helping me with my purchase and we are working on another project together.

John Mulkerrin 7/3/2021

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Would highly recommend Cathy DeStefano as a sales person. She was very knowledgeable, competent, and personable. We are totally pleased with the appliances she guided us in choosing. and she has continued to be very helpful in quickly answering a few follow-up questions after delivery too.

Loring Bradlee 6/27/2021

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When my very old subzero fridge decided to give out, I stopped in Tri-City Sales to see what my options were. Kerri went above and beyond to help find a replacement that fit in its place. Not only was it the perfect fit, it was delivered and installed the very next day! Thank you Kerri!

Melissa Peart 7/2/2021

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Julie Kramer was AWESOME!! She spent a ton of time price matching and providing me pricing on what was in stock. Do yourself a favor and call Tri-City Sales FIRST!! Great service, great attitude and great pricing. I couldn't have asked for anything more!!

Michelle Puleio 6/16/2021

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Needed a new stove/oven. Needed a specific size to fit the space and needed white which no one has these day. Julie K to the rescue! Got me what I wanted for less than I planned to spend. Julie was so helpful and checked back after delivery to make sure I was happy. I am. Thank you!

Stephanie Bass 6/18/2021

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Wow! Fast, efficient delivery yesterday by Lenny, Jose and Joe! The old refrigerator is gone and the new one is humming away. Thanks to you three guys for your friendly, energetic work! Lenny gave us a 'head-ups' phone call to say they were on their way -- in under 20 minutes they hauled away the old and put the new one in place! What a great team! Thanks also to Irwin Rome for his sales expertise and to Mark in Delivery for the scheduling adjustment. With several purchases over the years, we have always had excellent service by everyone at Tri-City Sales in Salem!

Frederick Moir 6/19/2021

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Went to Tri-City in Ipswich on a Saturday.   The staff was friendly and extremely knowledge.  She gave us very honest assessment,  didn't try to sell us the expensive one, helped us to pick out the one that fitted our needs.  Delivery was smooth.  We have been using the new Bosh 500 dishwasher for a month.  Extremely happy with the product and the whole process.  Will definitely use tri city for future appliance purchase.  Oh.  They also have a very good selection of a Brian's range of products.

Annie X. 6/19/2021

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Great inventory to select from. More importantly, great personal service, better than the big box stores. We found exactly what we needed with no compromises.

John Reidy 6/12/2021

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We are delighted with Tri-City. Cathy DiStefano was such a pleasure to work with. We needed a new fridge, but didn’t want to mortgage the house to get one. Cathy helped us find one that was perfect. It was delivered today…right on schedule. The installers were pleasant and professional and answered all our questions. It was out with the old and in with the new. We can recommend Tri-City Sales without hesitation! Thank you all for making this as painless as possible

Carol Grazio 6/16/2021

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So happy we chose Tri-City. We ordered our dryer online. Immediately after we placed the order we got a call saying the one we ordered was backordered. She suggested another one and we were able to get it the next day. Highly recommend Tri-City to anyone looking for appliances.

Christine Gregorio 5/13/2021

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Our experience with Tri-City was excellent.Kerri was knowledgeable, responsive, and easy to work with.

Jon Schwartz 4/29/2021

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Mike Mariono was AWESOME!!!!!!!!!!!!!!!! He helped me determine what type of refrigerator that would best fit my needs/measurements. I was very impressed with his style and knowledge, much needed when purchasing something like a refrigerator. I told Mike I had been without a fridge for weeks, he said "we can't have that". He had my new refrigerator at my house less than twenty-four hours from our phone call.I will never do a box store again, will call Mike for all my future needs. I am a MA real estate broker and will also advise any clients that are in need to go to Tri-City, best experience!! Thanks Mike!

William Mazzola 3/31/2021

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Our salesperson Julie Kramer was excellent. She was knowledgeable about the products and kept us informed of the status of our order, delivery and install. I would definitely return.

Ray Pasciuto 3/19/2021

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Great speedy help. Price matching. Super fast delivery with great guys!

Beckie Smith 3/19/2021

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We’ve had the pleasure of working with Janet on multiple home appliances and she’s been fantastic! Knowledgeable, not pushy but gives you all the facts. We love supporting our local, independence business. Keep it up, tri city!

Courtney Denoncour 3/17/2021

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Had another great experience at Tri-City Sales today. Irwin Rome introduced himself as I walked in, knowledgeably answered all my questions, and helped guide me to the perfect refrigerator for my difficult kitchen situation.

david smith 3/16/2021

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My new refrigerator was delivered today. It was a seamless experience and they removed my old one. I highly recommend Tri-City Sales for their professional and efficient service. Well done! Thank you to Julie for finding my new refrigerator in one day and to the 2 delivery people who handled everything with ease and professionalism.

Roberta Chadis 3/5/2021

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After getting the run around for months at Lowe’s we decided to go to Tri-City. We were promptly greeted by Michael. He asked what brought us in today and we told him we needed a new laundry set. We absolutely hated our top loaders and Michael immediately recommended Electrolux as he pulled out his phone to show us he has the same set. We were debating stacking or not and Michael gave us his experience, his new place there stacked before they weren’t and he said it honestly don’t matter there fantastic machines, like all salesman say. But he had the pictures to show my wife everything and explained the reason why to get the best set due to 3 pumps pods in tray no soap stains. But the steam dryer sold my wife once he explained and when I say explained remember we left Lowe’s who couldn’t explain how steam was made in dryer. Michael was fantastic and I think I was wrong and he may have these machines cause he knew everything about them. I waited a week to do a review and my wife is extremely happy with the Electrolux 627 series. Once he said do you have kids? I knew I was paying as he told my wife 30 minutes for small load washed and dried 30 total minutes and the steam is better then he said. Thank you Lowe’s for messing up and thank you Michael for recommending these excellent machines. When I asked the million dollar question about stock and delivery he immediately said sir I wouldn’t show you something I couldn’t get and can deliver this week. First experience here 100% 5⭐ For Michael the difference in knowledge between independent and box stores is not even comparable. We assumed they would cost more but nope he had his iPad shows us Lowe’s and Home Depot prices and matched them. Very happy with our experience we will be back soon for a stove. Michael says Airfry is the best right now and again tons of pictures of everything he cooked as he has that to. Tri City should always be your only stop the 100% match prices and will help you in any way.

Adam Heart 3/4/2021

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This was my second purchase from Tri-City, Micheal has been selling my family and clients appliances for many years. We needed a new fridge and immediately called Micheal he came by after work to measure i removed the cabinet and same week my new amazing Bosch was delivered. Delivery crew was as Micheal expected and promised and selling to family friends isn't easy but he was correct. A month later i just had new Maytag laundry delivered same amazing crew and absolutely love the machines. Thank you Michael 5⭐ Service as always but big 5⭐ To the professional delivery guys even with a local store we trust Micheal as he’s always came threw when needed and he was able to give a better price then the local store and delivery it 3 weeks earlier on fridge and a month for laundry. He said his company is smart and keeps a local warehouse stocked. All covid we haven’t waited once. Will send my clients to Micheal and Tri-City.

Rob Harris 3/4/2021

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We love Tri-City Sales. They are so much better than the big box stores. Their prices are as good as the box stores or better. They even have more brands of appliances than the box stores. Kerri, who was the representative who helped us, gave us personalized service. She knows all about the appliances and could give us recommendations based on our needs. She even helped us with the rebate offers on the appliances that we picked.Because of the pandemic, we couldn't get our kitchen ready for our new appliances; but Tri-City Sales held our appliances until we could take delivery. What other store would do this for a customer- certainly not the box stores? Great selection, great prices, and customized service. I will never get my appliances from any other store except Tri-City.

Katherine Marks 2/25/2021

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Julie and the delivery team were great. I had all the supplies I needed to install and get my new appliances working. I also had an issue with an stove that is a few years old (purchased from TCS) and Barbara took care of handling the service and that is why i decided to buy additional items from TCS.

Bob Guay 2/25/2021

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We worked with Kerri at Tri-City sales, Ipswich. She helped us make sense of all the choices we had, ( we were pretty overwhelmed!); she broke down the pros and cons, gave clear prices, and sizes ; and was happy to answer any questions no matter how small. She understood when I was a bit indecisive and gave me the respect and time to work it out. Always got back to us right away. Tri-City sales makes is super easy to shop, see the merchandise, and have knowledgable sales people. GO!! :-).

lisa zraket 2/25/2021

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After being jerked around for several months by Best Buy, and needing to replace our refrigerator, we stopped into Tri City Sales showroom in Salem and met with Anto. After 15 minutes of looking at available models and the processing of our order over the phone, 3 days later our new refrigerator was delivered. I can’t thank Tri City and Anto enough for such a fantastic, painless and efficient sales and delivery process. All of our future appliance purchases will be through Tri City Sales.

William Curtis 2/9/2021

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Julie Kramer helped immensely with our purchase of microwave and dishwasher.She's a rockstar! And was helpful and patient.

Paula Contilli 1/30/2021

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Great experience! Chuck was very knowledgeable and helpful.

James Lowell 1/21/2021

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Mike was a pleasure to work with! He was very knowledgeable. He answered all my questions and knew exactly what I wanted. He made the process super easy and fast. The delivery crew was friendly, prompt and went above and beyond. Will continue to make all my purchases here.

melissa knowlton 1/14/2021

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Julie was absolutely amazing and I am so grateful that we had the opportunity to work with her! I called in a panic because we needed new appliances for our kitchen reno and within 30 minutes she had sent me spec sheets for appliances meeting all the criteria I gave her. She helped me decide which would work best in our space and then scheduled the delivery and plumber. The entire process was seamless. Thank you, Julie!!

Stephanie Goodman 1/14/2021

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I would like to thank Cathy DiStefano for her patience and help in choosing my new Speed Queen TR7. It is the most quiet and great washer I have had. Highly recommend.

Helene Scotti 1/1/2021

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Carol Macgregor out of the Salem Tri-City store is the absolute best! Whatever you need, she gets it done, right away! When I remodeled my kitchen two years ago, I had so many questions, and she was there every step of the way. She is pleasant, knowledgeable, understanding, and willing to listen when you’re going through a big project. Just had my washing machine (that I bought somewhere else years ago) break down unexpectedly and she is the first person I thought of! I told her I needed a new machine ASAP with the holidays coming. I found one on their website that I liked and she took it from there! It’s nice to know some people still care about their jobs and their customers. Check her out for all your appliance needs!

Linda DiRico 12/22/2020

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I went into Tri-City Sales in Ipswich recently to buy a washer and dryer. I had heard there was a shortage during the pandemic, but Kerri worked diligently and even gave us choices with a short delivery lead time. Her customer service and product knowledge made the transaction simple, and she made sure we had everything we needed for a gas dryer which we've not used before. I will definitely ask for Kerri again she was very friendly and we got the job done quickly. Their showroom is beautiful, I'll definitely be back to replace more pieces.

Kelly Ford 12/22/2020

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Great customer service and prices!

Phil Laffy 12/20/2020

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Not a lot of stock around with covid these days. I called many stores looking for a certain size fridge. I was doing this for my mom who is not a computer person. We called Tri-City Michael asked a lot of questions about sizes and door ways and then asked for our number so he could see if they had it in local stock. I figured we would never hear back, 10 minutes later he called had a fridge that fit my small spot and made sure to ask a few times if we had a dead fridge. When I informed him yes he again said I will call in 2 minutes and he did and I had a new fridge less the 2 days later. Delivery guys Eric and Aral and they were really amazing they went above and beyond and were extremely cautious. We had asked Michael about free delivery and he explained he would match prices but there delivery crews are highly trained and well worth $59 he was correct they were really nice and professional. Would recommend Tri-City to anyone who wants to support small businesses and actually have questions answered. 5 ⭐ for Michael Eric and aral made a phone sale go as easy as possible as we did not want to go to store.

Mary Laurie 12/15/2020

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38 year old stove died. Decided to see if I could get a new one before Christmas. Jeff was great we ordered a new one will be delivered on Friday. Perfect Christmas dinner for just my small family back on. Tri city sales wad great . I'd give them more stars if I could.

Barbara Hitchcock 12/13/2020

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Cathy Distefano went above and beyond to help me track pick out my appliances needed needed for a Kitchen Remodel. Was very responsive sending me a quotes and answers all my email requests. She got my order done and delivery went very smoothly! Also, the owner lead me to less expensive appliances when I was looking at wolf pointing out the just as good but a little Cheaper I have never seen that kind of service before. First time working with Tri City Sales in Ipswich Ma and it won’t be my last. Very satisfied.

Dorothy Larffarello 12/10/2020

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Kerri was a great! She helped us decide on new appliances for our remodeled kitchen. Everything came perfect and on time.

Barbara B Stella 12/7/2020

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Excellent service from Janet Lopes ( Ipswich ) ! Highly knowledgeable and personable. Ordered appliances with a smile. See Janet first !

Keith Regan 12/8/2020

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I have bought a number of appliances here. They are always nice and helpful showing me a big range and answering questions with experience. Delivery is always easy.

Katherine DeSilva 11/25/2020

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Great overall experience at Tri-City sales in Salem. Michael was very helpful and knowledgeable on all appliances. I would recomend Tri-City to anyone looking for the best pricing and customer service!

Chris Buxton 11/13/2020

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Due to Covid I’m stuck inside majority of the time. I called stores all day looking for a big tub washer. Michael in the Salem store was very easy to work with and extremely patient as we had to go threw a lot to find one but he did and was a pleasure. He had it delivered 3 days later and was a great experience, there delivery crew made this massive washer look easy. A week later not 1 but both my dishwashers died I called Michael again and he was able to secure me the exact 2 Bosch I wanted. I spent days calling stores and due to Covid stock is low. Tri City I got lucky in the washer but the dishwasher Michael didn’t hesitate as he knew the owner stocked both models locally. Very good experience highly recommend and will always use them. Top to bottom sales to delivery great experience!! Michael even was kind enough to help me on his day off on his personal cell definitely 5 ⭐ Operation.

Amanda Stock 11/12/2020

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Knowledgeable sales staff, great prices, and quick responsible delivery service.

Frank Capone 11/15/2020

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Needed a washer pronto as the older GE front loader starting shaking violently and unseating the gasket. Called Monday got a unit all set for install by Wednesday. Great service at Ipswich. Cathy should get a raise.

Liam Walsh 11/10/2020

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Have done business with TriCity for many years. This most recent purchase couldn’t have been handled more efficiently and professionally by Kerry O’Neil.Great customer service from point of contact to installation.

John Augeri 11/5/2020

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This is our second time in 9 months getting appliance packages from Tri City. Both times we had Kerri and she was exceptional! She was knowledgeable about all their products and so helpful. This time around we needed to keep things at a very low cost, and Kerri was able to keep it below our budget. I would highly recommend checking out Tri City for any appliances. Make sure to ask for Kerri. You will not be disappointed.

Patti Fallon 11/5/2020

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Kerrie O'Neill worked well with us and she was very knowledgable matching us with great appliances. She understood what we needed and gave us substantial insight into what is available. She was flexible in helping us get the better products in the right size.

Suzanne O'Connor 10/29/2020

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- My salesperson, Julie, found me the perfect refrigerator, within my budget and in a size that easily fit in the odd-sized doorways of my antique home. Highly recommended!

Sam Avola 11/2/2020

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I had the most wonderful experience at Tri-City Sales in Salem. From working with the sales staff to the delivery drivers. Great small local business. I highly recommend them to everyone! They even match the prices to the big box stores.

Kimberly Brandenburg 10/9/2020

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Brian was so helpful with laundry appliances and was able to get them delivered much more quickly than originally stated! Excellent service.

Emily Spell 10/14/2020

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Brian went above and beyond to help me track down a much needed washer and dryer. Was very responsive sending me a quote within a half hour. He got my order done and delivery set three days later! First time working with Tri City Sales and it won’t be my last. Very satisfied.

Alison Vachon 10/23/2020

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I must say Tri-City Sales really went above and beyond for me. I had ordered a stacked washer and dryer from Barons Major Brands, and was given the run around for over a month. One call to Tri-City and I had a washer and dryer the next day. I called first thing in the morning and explained my story, and Brain made it his personal mission to get the job done. I can’t express my appreciation enough to Brian and Tri-City Sales for making it happen. They showed me that there are still some people out there, that care about delivering great customer. Many thanks

Jenny Landry-Berman 9/17/2020

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After shopping around for months looking for our appliances we decided to visit Tri City Sales in Ipswich. We were greeted kindly and professionally by Kerri O’Neill. We walked out of the store a few hrs later with all of our appliances ordered. Our experience here was exceptional, Kerri’s knowledge of product and her time and patience with us paid off for us and Tri City sales. We ended up spending a little bit more than we had planned but we have very good quality appliances and they will all be delivered to our house when we are ready. I would highly recommend Tri City Sales for price and service Thanks Kerry & Bill

kerry flavin 9/17/2020

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We were fortunate to have Kerri O'Neill as our sales consultant in Ipswich!!  Our experience with her was tremendous, and she followed through on any questions and issues we had with our new appliances (4) up to our delivery date and after!  Kerri is extremely knowledgeable with all the appliance brands and what will and won't fit in your kitchen! Somehow she knows what you're looking for once you share your plans!   Kerri was quick to "call" and followed up on our emails within a day!!  When we struggled with our rebates, she took the time to guide us through the websites and made this task less stressful!  Updating our kitchen was made easier with Kerri's expertise, and we appreciate all the time she spent with us!  Many thanks Kerri!!

Silvio D. 9/20/2020

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Walked in with the intention of buying a white top-freezer fridge, but walked out after buying a stainless bottom-freezer fridge. Saw the fridge on the floor, opened the doors to look inside; I knew that was it. Salesman (Brian) was very helpful; no pressure at all. He answered all my questions quickly; Tri-City Sales is highly recommended by myself.

Mike S. 8/16/2020

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Replacing microwave. Researched providers and while the cost of the oven did not vary, the delivery and installation was cheaper than at Best Buy and Tri City installed a few days later while Best Buy was scheduling a month or more out. Julie K was very helpful.

Lisa Croft 8/12/2020

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We needed to replace our washer and dryer a bit unexpectedly. Kerri and the team at Tri-City sales were very helpful In selecting new units to meet our physical space and budget. The delivery and installation were prompt and professional. We appreciate the 5-star service from everyone we’ve worked with, and enjoyed the overall buying experience at Tri-City Sales. We would absolutely recommend Tri-City to our family and friends and look forward to working with them for any future appliance needs.

C T 7/26/2020

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Needed to replace an old, malfunctioning dishwasher. Checked the usual big box stores, limited supply and long wait. Try-City Sales to the rescue! Had 2 good options available immediately and arranged for an excellent installation experience. Shout out to Cathy in the Ipswich store and Coastal Plumbing of Georgetown.

NANCY CLINTON 8/5/2020

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Wonderful transaction Mike helped first by text and then over the phone. Highly recommend it!

Gonzague de Montrichard 6/22/2020

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Excellent spent all day being told to show up at different chain stores for a washer and dryer they didn't actually have ..TRI CITY dug units out and had them loaded in my truck within a half hour

James Mcqueeney 6/14/2020

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I was pleased with the prompt response to my online inquiry. Salesman was helpful in answering my questions and in setting up a prompt delivery time.

rebecca Oloughlin 6/4/2020

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The customer service at the Salem store is great we had an issue with a new washer and they had someone out the same day. Realized he couldn't fix it there was a computer problem. They delivered us a replacement in 2 days hooked it up and works great . I didn't get the delivery guys names there were 3 but they we all polite had masks had us up and running or should I say washing in no time .I would definitely recommend them to everyone I know

Janet Blum Ibanez 6/10/2020

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Went here for the first time today and everyone was amazing and very helpful! The receptionist Michaela was very friendly and made my experience the absolutely best! I can't wait to continue using them in the future!

Sariena P. 5/29/2020

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Who really understands what a nightmare it is to have your refrigerator die until it happens to you? Add into that nightmare the fact that Memorial Day weekend is looming and that inventory is extremely low due to the fact that the factories that manufacture the brand we need to fit our space have closed indefinitely because of the pandemic. I called many places, starting with the big box stores and really started to think we'd be trying out life without a fridge. On a friend's recommendation, I called Tri-City. Tri-City answered the phone, found me a floor model, disclosed the fact that there was a tiny scratch on it (I can't find it to be honest) and delivered on the Saturday of Memorial Day weekend at no extra charge. They were super-helpful and went above and beyond for us. I won't shop anywhere else in the future.

Kristin Mollineaux 5/24/2020

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Even during a pandemic when online and over the phone shopping are a buyer’s only options, Michael was excellent in helping me choose and purchase a washer/dryer set for a new home. He was very patient with my questions and knowledgeable about the products. Once my decision was made, it was no time before I had my receipt via email. All I have to do is call with a delivery date. Thank you Michael and Tri-City for making this one of the easier steps in our move!

Pattie Burnham Berkey 5/22/2020

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Brian was extremely professional and knowledgeable.He was also very patient under the circumstances of working only with emails, phone contact and texts. He made the process go smoothly and I appreciated his calm demeanor. Thank you Brian.

Pam Presson 5/13/2020

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By far the best appliance buying experience I have ever had. All of the sales people were over the top knowledgeable and they could not do enough to make sure we were happy with our purchase!

Gary Pasquale 5/8/2020

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Charlie was great! Had dishwasher for a building project next day! Thanks so much!

MasterchefSeason3 R 5/6/2020

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Janet was awesome. We were able to order everything we needed over the phone while seeing the models online. It was easy and she made sure we had all the connection pieces we needed. Delivery was easy and efficient. Thanks Gregg

Gregg McLaughlin 5/3/2020

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David Levesque 4/30/2020

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Had a rental with a Mom and Dad and 3 kids including a baby needing a new fridge and range. Big box store pushed out delivery several weeks so we cancelled and called Tri-City. We found the same brand but better features for a similar cost and they had it delivered as promised on Saturday. Thank you!

Sam Mercanti 4/30/2020

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We had an awesome experience with Tri-City Sales in Ipswich, MA working with Charles to outfit our new kitchen with appliances. The customer service from start to finish was excellent and the pricing was extremely competitive compared to other local dealers. Thank you!

John DeVries 5/2/2020

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Fridge died in the middle of the night during the pandemic. I called Tri-City Sales and the sales guy helped me identify a solution. We decided to put the fridge in the basement because of the pandemic. Within 2 hours it was delivered, a contact-less delivery. They even wiped it down with disinfectant. I’ve already told them I’m going back when I’m ready to replace my broken fridge in the kitchen. Totally amazing customer service.

greg laskowski 5/1/2020

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Carol and the entire staff at Tri-City Sales in Salem, Ma. has been fabulous to work with in buying all of our kitchen appliances- both on a personal and business level! I highly recommend them! Carol went above and beyond the call of duty for us! We could not be more pleased! Thank you so much

Michele Mercurio 4/29/2020

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We needed a stove quickly-did a good deal of research online and for what we were looking for, Tri-City had a great price and the model was in stock. Because of Covid-19, we did not go to the store but did everything over the phone. Kathy was friendly and professional and we had our new stove in 3 days.

Brenda Chamberlain 4/28/2020

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Carol MacGregor at Tri-City Sales was wonderful to work with. We did a complete kitchen renovation and she was so helpful and knowledgeable regarding the appliances we ended up purchasing. She made the process so stress-free because she knows what she’s talking about. I had no idea what I wanted when I walked in. She was not high pressure and did not steer me to the most expensive appliances. She emailed back and forth with our contractor to make sure all dimensions were exact. She also helped with the rebate forms and I don’t think too many salespeople would bother once you leave the store. The delivery was smooth, the men were polite and quick. A very positive experience, even went back for a washer and dryer. Would highly recommend Tri-City and ask for Carol. You won’t be disappointed.

Patsy Stoney 4/29/2020

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Great local business and way better than the big box store!!

D F 4/30/2020

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Delivery crew was on time, removal of old washer and installation of new washer went smooth with no problems.

Robert Townsend 4/30/2020

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It was very easy to work with Chuck on the phone while looking at the Tri-City website. Chuck answered all my questions. He made a suggestion or two. I looked up reviews on other websites while talking with him. I made the purchased over the phone with a credit card. Very easy. The delivery happened the very next day. The delivery guys were great. They were friendly and true professionals. They hauled out the old washing machine, installed the new one, and took away the box and packaging. Perfect!

Lenny Boudreau 4/27/2020

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My husband and I have had need to use Tri-City Sales, Inc. twice in the past few months. We found them to be helpful, nformed, efficient, and reasonably priced. We anticipate taking any future appliance needs to them.

LAURA MIGUELEZ QUAY 4/22/2020

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Great staff, easy to work with, and great delivery crew! We were having work done in the kitchen and replacing all of the appliances, so this required coordinating 2 separate deliveries. Tri-City mad that very easy. And then for the fridge we had the new one coming in, the old one going to the basement, and the older one in the basement as to be removed. i reviewed it with the delivery crew when they arrived and they got right to work on it. No problems. Quick, efficient, and vert friendly. Don't forget to tip them if you have some extra moves like that.

Jim Grace 4/21/2020

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Was able to work with a sales manager via text messaging to select a 30" slide-in gas range. Great offer on Frigidaire Gallery w/Air Fry, they price matched and we also will receive an additional $100 mail-in rebate. They're taking care of everything delivery, install, and removal of the old range and a plumber for only $250. Very easy to work with.

Michael Cronin 4/19/2020

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Working with Mike at Tri-City Sales via text and phone call was very easy and efficient. He was a pleasure to deal with and made the transaction go very smoothly.

Sarkis Sarkisian 4/17/2020

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Wayne Hawkins 4/14/2020

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Sadie Barlow 3/15/2020

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Joanne Delaney 3/15/2020

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Keith Brandenburg 2/15/2020

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Jeff Testa 2/2/2020

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Marlene DiPietro 1/2/2020

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Great sales and service!

Aurelio D'Amico 11/27/2019

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Bought so much from them over the years. Best prices

Eleanor Dionne 11/24/2019

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Pamela Shaffer 11/23/2019

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Purchased washer and dryer st the Ipswich store and am very pleased. Price was as good as the big box stores and the delivery and install was done perfectly. Five stars for.sure

Bob Hart 10/16/2019

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My husband and I are switching from oil heat to gas, and since we will be doing so we wanted to start searching for a high end gas range. Needless to say, I have been cooking on electric for forty-nine years, but knowing gas is the best for novice cooks, that was what I wanted to go with. Looked first at State Street Discount, as they have a higher volume to choose from. Salesman was not helpful and did not offer any info, just wanted to sell us a wolf stove, so we left. Went to Tri-City on the way home, and I asked about things I knew nothing about just to get a heads up on what to look for. The salesman that assisted us was top notch. He took a little over an hour explaining every single detail on the two ranges we were interested in, Wolf and GE Café. Price did not matter, this is my hobby, and we always buy top of the line. I wanted large knobs in the front, and a professional look and workmanship to it. Finally settled on the Thermador. The salesman` name is Sean Curtis, and he knows his stuff. After he did all the configurations, this was the most for our money. It has it all. After we arrived home, it turned out that we did not have enough height from the top of our range, which is a thirty year old Jenn-Aire, to the bottom of the above range microwave. Not too mention the upper cabinets are longer due to the seven inch soffet we have from the ceiling. So, after all is said and done, we cannot go with a gas range, unless we do a complete remodeling from top to bottom. We have cherry Quaker Maid cabinets which are still beautiful, and, at this stage of our life, do not want to put that kind of money into the kitchen. But when my electric coil Jenn-aire dies, we will definitely return to Tri-City and seek out Sean. He is the old school mind salesman in a young body.  Thanks again, Sean, for you expertise. We definitely will be seeing you again whether it be a new fridge, and yes, it has a drip pan, or  a new electric, and I hate those smooth cooktops, range. I am very old school. Bring back my coils!!   Jan and Richard Penney.

Jan P. 9/17/2019

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Excellent sales service...great research and follow-up...what a difference between this store and big box brands.

Keith Ferris 8/16/2019

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I have enjoyed doing business with this company for over 15 years. They carry quality appliances and are willing and able to help you with parts and service. They are very pleasant folks to deal with.

Patrick Morgan 8/16/2019

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Highly recommend! Just got a new affordable washer and dryer and love it! Sales and delivery associates were wonderful. Will be back for a new range.

Kristian LeBlanc 8/15/2019

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Great experience buying appliances!  Chick was knowledgeable and patient.  Prices are pretty competitive with those "big stores". But you have individualized attention and service.  The delivery team was great.  Fast and damage free!  Highly recommend!

Laura C. 7/11/2019

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Now that it is the Fourth of July get down to Tri City Sales Ipswich Massachusetts you will not be Disappointed.Believe me .I shopped around and found that Tri City Sales were Great .Very Professional staff that will help you anyway they can too get you the best deal possible.They are in town any questions jump in the car stop down.They treated me like Family and that what I was very impressed with.To me you can not put a price on that.They are still helping me today on the Appliances I have purchased from them. The people that know me know that I don't talk BS IF you don't believe me take a drive down to Tri City Sales ,you will not be Disappointed. trust me it's worth the drive ��

Richard Dorr 7/4/2019

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Great efficient service by Cheryl.

timothy dittrich 4/23/2019

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I got a Frigidaire Wine cooler there. It works great. The customer service is terrific! Great company to do business with.

Peter Walters 3/7/2019

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Great local shop for appliances. Very accommodating. Will and Charlie were great.

Michael Verville 1/20/2019

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We will be coming back to Tri-City for all of our appliance needs! From the second we walked in the store to the moment the delivery truck pulled away, we had nothing but exceptional service. Every person we interacted with was professional, incredibly pleasant, and you could tell they really cared about you and not just the sale. We will tell everyone we know to go to Tri-City. Thank you so much!

Elizabeth Pearson Owens 12/14/2018

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Tri City Ipswich is a place I have done business several times and have not been disappointed once! Charlie and crew go out of their way to find what YOU need and find the best price for it! Great displays and knowledgeable.

Mike Huston 12/2/2018

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Our 3rd time back and this time it was to purchase a new refrigerator and like the last 3 purchases (washer,dryer and microwave) Tri-City did not disappoint. very prompt and courteus service. I called and spoke to Janet and asked her about a specific model I was interested in and she said they have it and when I went in to make the purchase she had the PO ready to go! quick, easy and simple. Janet was able to price match the refrigerator with costco and they were out until the 4th for deliveries and I explained to her that we had no refrigerator and with 2 kids in the house that was getting difficult. she took the time to call the owner and explained to him my situation and they had it delivered in 2 days! That's customer service! Thank you Tri-City.

Lou Auciello 12/2/2018

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Purchased dryer off sales floor at 6pm as store was closing. Was delivered by noon the next day. Shop local. Best experience ever.

Pam Finan 11/28/2018

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Glenn Preston 11/21/2018

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Wouldn't buy from anyone else. These guys are fantastic from the sales staff to the wonderful delivery guys. I wouldn't let anyone buy their delivery guys into my house. And the prices are comparable or beat the big box stores. Why would you go anywhere else?

Meagan Casey Sousa 10/5/2018

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Shop local! Their prices are competitive with any of the big box stores (they have these special tags where the prices change daily based on what the price is online). Management was very nice in paying for some damage from the delivery truck (not the fault of Tri-City but rather the delivery driver). Thanks!!

Susanna Noon 10/16/2018

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They are the best, from sales to delivery, great experience

Sheila Heffernan 10/17/2018

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Do NOT shop at the big box stores. TriCity should be your first and only stop for all appliances. Their prices are competitive and their sales staff are friendly and knowledgeable. Try finding THAT a Lowe’s.

Christina Baran 8/19/2018

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Anil Tirumala 9/6/2018

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