Made the Impossible Possible!
Kathy Collins
Excellent Customer Services as always , from store to home delivery and installation!
Sincerely,
Kathy Collins
Dianne Kinnon
Quality products and professional services and delivery!!!!!
Sincerely,
Dianne Kinnon
Polly and Ron LeBlanc
Charles....once again we can't thank u enough for the help u gave us regarding our Electrolux washer. The new one is fabulous....i tell everyone I know to go to tri city in Ipswich and ask for u....they are lucky to have you. THANK YOU.
Sincerely,
Polly and Ron LeBlanc
David Rowe
These guys were over the top great for us. They had what we wanted and were courteous to my whole young family. They even price matched an item when we didn't even ask for a price match.
Sincerely,
David Rowe
Trevor S.
Came in to buy a fridge, and ended up buying a dishwasher, too. Super knowledgeable sales people.
Sincerely,
Trevor S.
Lapacademia
We bought a washing machine at a very good price. They beat the other store's prices and not only delivered it and installed it, but provided new hoses for the washer at no extra charge. Great shopping experience with no rush by the employees. Highly recommend it.
Sincerely,
Lapacademia
Jim Clouser
Made my first purchase from Tri-city Sales. They seem to me to be a great local operation who demonstrates their commitment to their customers by truly caring about great service, timely delivery and prices that reflect the quality of my purchase. I recommend them.
Sincerely,
Jim Clouser
Peter Aubry
Hi Charlie,
On behalf of the Wild Apple Homes team thank you for our new fridge! It is working out perfectly and the door had an adjustable swing so we got just what we needed. Thanks again. We look forward to doing more business with you in the near future. All the best
Sincerely,
Peter Aubry
Avis Thomas
Last week I purchased a Whirlpool Refrigerator from Tri-City. I want to express my appreciation for the knowledgeable and helpful service I received from the sales-rep, Michael Marino. He helped me find just the right one for my needs, and even came to my house the day after delivery to remove the ice-maker which had mistakenly been left in during delivery. It was a pleasure to deal with him. I appreciate the excellent service I have always received from the people at Tri-City.
Sincerely,
Avis Thomas
Beth and Leo
Hi Kathy,
I wanted to thank you for taking care of this for us, a Thermador tech came back yesterday for the second time and was able to fix the problem. I appreciate your help in getting them out to our house and having it fixed under the warranty, I’m sure it would have been expensive.
We’ll be back there to shop for appliances if we go through another kitchen renovation, your customer service is the best. There’s always another project down the road!
Sincerely,
Beth and Leo
Barbara L. Bransfield
Dear Ms. Matherson:
It is difficult sometimes in a world that measures success only by financial results. There is much involved in getting there and sometimes sincerity is the hostage and honor trampled.
As a long time customer of various products from Tri-City; Our recent experience, tested these tenets, as the Goliath manufacturer behind you chose to ignore the obvious. The appliance was under warranty and its status confirmed by their own people.
While I was not always happy in the stream of our conversations to solve this matter, but never did I consider your message to lack sincerity nor honesty.
A long time passed; you invested significant time to formulate a solution. Thank you for your perseverance and tenacity.
The reason we all continue to use Tri-City (Local vs Big Box Stores /other national sources) became further obvious after the son of my Children's B Farm Little League Coach, a member of your staff, shows up at the house to confirm the status of the new washing machine.
Please keep up the good work.
Sincerely,
Barbara L. Bransfield
Denise Ferazzi
To Whom It May Concern:
I just wanted to take a moment to write you to about two members of your staff and my experience. Yesterday I had a new washer and dryer delivered. Lenny and Joe were the delivery men. They were friendly and helpful through out the process, despite the fact that it was a difficult delivery. My old washer and dryer did not want to come out of the laundry closet and - even after they did - the vent pipe coming out of my wall was short and made hooking up the dryer difficult. Lenny and Joe were patient and pleasant throughout the trials. In addition, they took the time to answer all of my questions about my new appliances, which helped to settle any anxieties I had about my purchase.
Please know how happy I am with my choice to shop with you, and so much of that comes down to the work that took place in my home. I will gladly recommend your business to my friends and family.
Sincerely,
Denise Ferazzi
Dennis Kellelis
Hello Tom,
Hope that you are well. Just a short note to say "THANKS!" to you and your excellent Service Department. An Electrolux double wall oven was bought by me in your Ipswich store inDecember 2015 from a knowledgeable salesperson named Janet. It was deliveredon time by pleasant delivery men to my home in Middleton on Saturday January 2, 2016, and installed on Monday January 4, 2016. It was non-operational at installation time. It was also a bit dirty inside and stained in-between the glass panes, unreachable for cleaning. The racks did not slide in or out without having to pull hard. Several repair visits later it was still non-operational and loud as a lawnmower. Your excellent service team was extremely helpful in replacing the lemon with a new operating model. It works great and sparkles.nMichele Cole was very helpful and fast in her response. Thinking that I would be angry from this, I was surprised not to be, since your professional staff instantly put me at ease. Your team greatly impressed me. Many thanks for your quality service.
Sincerely,
Dennis
JMartin O'Toole and Elizabeth Hart
Dear Ms. Machado,
Thank you so much for your prompt and courteous assistance. We have received the emailed manual, and it has already answered some questions for us. Thanks also for sending us a paper copy as well. Tri-City Sales is very fortunate to have you as a customer representative.
Sincere thanks,
Sincerely,
JMartin O'Toole and Elizabeth Hart
Awesome Service, Excellent Products
Sandy Nataupsky-Shaul
I have to say something about a man who is a true gentleman and a mensch (Yiddish for a person of integrity and honor, a very high praise), and someone you want to do business with. Charles Hurley of Tri-City Sales in Ipswich is my hero. If has been such a pleasure and Godsend to have purchased my new kitchen appliances from him. He has gone over and beyond what one would normally expect, and my expectations are high!I urge you, everyone, if you are even thinking of buying a new appliance, this is the man, and the place. Coming from a retailers, this is a very serious recommendation. You can't have a better friend than Charlie!
Judy A. Field, Esq. from Beverly, MA
Just wanted to let you know that Eric and Slim came by. They only had to replace the door. It looks great now and was minimum hassle. (Same serial #, of course.). Serena and I agree that you are ABSOLUTELY the BEST sales consultant with whom we have EVER worked. Thank you for your guidance. We HEART all our new appliances and BECAUSE of YOU we will recommend Tri-City Ipswich to all our Rockport & Gloucester buddies.
Sincerely,
Judy A. Field
Michael Moxley
I want to say thank you for your help with my devastating failed dishwasher event (failed pump) this past weekend. What was a traumatic and horrible incident was made better by your quick response and diligence.....for that I thank you very much. I appreciate your hard work and I am glad my family, friends and business' use you folks exclusively because you are the best in the business. I cannot say enough about my gratitude. Thank you all and I hope you have a fantastic summer.
Sincerely,
Michael Moxley
Judy A. Field, Esq. from Beverly, MA
I can’t thank Tri-City sales enough! I gave my client Janet’s name and told her to call Tri-City about her Bertazzoni. You service is always above and beyond and Janet just saved a real estate closing for me.You guys are the best!!!!
Sincerely,
Judy A. Field
Paul D. Allen-Webber
I just wanted to take a moment to recognize excellent service. Last Sunday, my washing machine died full of water and clothes. I hopped in the car and took a quick trip to the Ipswich store. I talked with Janet who showed me some options, outlined the benefits of each, and encouraged me to take the model numbers so I could research and read reviews online. I did so, and decided on her first recommendation (an Electrolux HE front load machine) based on the many positive reviews I saw. I did find the unit for about $50 less and called Janet who was able to match the Home Depot price. I was happy with this and happy to keep the business local. In addition, the drivers who delivered were right on time, quick to bring in, set up, and remove the old machine. This was no easy task with a flight of stairs and 2 doorways that were less than 2" wider than the washer itself. In fact, they had both delivered our 4 kitchen appliances about a year and a half ago and remembered that as well as the old kitchen. They were two really nice guys. Within 15 minutes of their departure, I was well on my way to catching up with a few days backlog of laundry. As a former small business owner, I appreciate good service, and wanted to bring this to your attention.
Sincerely,
Paul D. Allen-Webber
Karen and Paul Elliot Chartier from Newbury
Dear Tri-City Sales,
I am writing to commend three of your employees for their professionalism and courtesy this week We have been your customer for eleven years and bought all of our appliances from you when we redid our house in 2002. On Monday, our washer failed and I called to get it replaced, not expecting to get anything before the holiday but hoping for next weekend. Instead, the employee who took my call (Chuck) helped me pick out washer and arrange for delivery yesterday. He listened to what I needed, called the warehouse and worked the delivery schedule to get this done for use before the holiday. On Tuesday, the delivery occurred on schedule; I did not get the names of your two employees but it was around 2:45pm. They were quick and courteous throughout. However, when they went to back their truck down our driveway into the deeded turning area, my neighbor caused a problem and confronted them. Throughout the situation, your driver was careful, professional and polite, turned his truck where I directed him to do so (in the easement) and left. Yes, we did shop Home Depot even in our dire washer emergency but decided to buy from you again instead and we are glad we did so. This is why we remain your customer. Please pass our thanks along the employees who helped us out, and best wishes for 2014.
Sincerely,
Karen and Paul Elliot Chartier
Bella the Lab
Bella the Lab puppy sits in front of the Tri-City Sales dishwasher display. Bella's owner's Mary Jo and Michael from Marblehead purchased a dishwasher and said: "Cynthia was very helpful when we purchased a small microwave for our daughter's dorm room".
Al and Irwin
Al from Lynn, Mass. poses in front of his newly-purchased air conditioner alongside Tri-City Sales salesperson, Irwin Rome.
Al commented: "I first came here in 1987. My family has bought many appliances here. We also recently purchased a refrigerator in this location. And my father was a customer here as well. This is where we shop for everything that we need."
David and Mary Kay from Marblehead
David and Mary Kay pose in front of their new Weber grill with the their Tri-City Sales salesperson, Cynthia.
David said: "We love this place!"
More Comments for our Valued Customers
Valerie from Danvers said: "They have very good service. They're also very accomodating and very knowledgable about their products that they sell."
Jim and Lisa from Lynnfield said: "Fabulous service by the Tri-City Sales team!"
Jack from Swampscott commented: "These people are the most wonderful, dependable people around. And their service is great!"
Bob & Audrey from Salem said: "We buy everything at Tri-City Sales. They have great sales help. We appreciate salespeople like Arthur and Cynthia."